Payment Policy
Last Updated: 30 August 2026
Aquathy currently accepts payments through PayPal for orders placed within the United Kingdom.
Accepted Payment Method
We accept:
- PayPal
Available PayPal payment options will be displayed securely during checkout. Any additional funding methods offered inside PayPal depend on the customer’s PayPal account, location, device, and PayPal’s eligibility requirements.
Aquathy does not guarantee that credit cards, debit cards, digital wallets, instalment services, or PayPal guest checkout will be available to every customer.
Currency
All product prices and payments are displayed and processed in British pounds sterling (GBP), unless checkout clearly states otherwise.
Secure Payment Processing
PayPal processes payment information through its own secure payment system. Aquathy does not receive or store your complete PayPal password, bank account details, or full card information.
Customers are responsible for reviewing PayPal’s terms, privacy policy, and security information before authorising payment.
Payment Authorisation
Payment must be successfully authorised before an order can be processed.
After placing an order, you should receive an order confirmation at the email address provided during checkout. An order confirmation does not guarantee acceptance if:
- Payment is declined or reversed
- Fraud or security checks cannot be completed
- Product availability changes
- Incorrect pricing or other material errors are identified
- Delivery information is incomplete or invalid
If we cannot accept an order, we will contact you and issue any applicable refund.
Failed or Declined Payments
If PayPal declines or fails to complete your payment:
- Confirm that your PayPal account information is correct
- Confirm that sufficient funds or an eligible funding method are available
- Check that your billing details are accurate
- Contact PayPal for assistance
- Try placing the order again after the issue has been resolved
Aquathy cannot override a payment decision made by PayPal.
Pending Payments
Some PayPal payments may remain pending while PayPal completes security, funding, or account checks.
Orders with pending payments may not be processed or dispatched until payment has been confirmed.
Duplicate or Incorrect Charges
If you believe you have been charged more than once or charged an incorrect amount, contact us at help@aquathy.store with your order number and relevant transaction details.
Do not send passwords, complete card details, or other sensitive financial information by email.
Refunds
Approved refunds are issued to the original PayPal payment method in accordance with our Refund Policy.
After Aquathy issues a refund, PayPal or the customer’s financial institution may require additional processing time before the funds appear in the customer’s account.
For full return and refund terms, please review our Refund Policy.
Order Changes and Cancellations
If you need to request an order change or cancellation, contact help@aquathy.store as soon as possible.
We will try to assist before dispatch, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.
Fraud Prevention
Orders may be reviewed for fraud prevention and payment security. We may contact the customer to verify order details where reasonably necessary.
Aquathy reserves the right to cancel and refund an order if payment cannot be verified or if fraudulent activity is reasonably suspected.
Contact Us
For payment-related assistance, contact:
Business Name: Aquathy
Support Email: help@aquathy.store
Business Phone: +44 7481 781480
Business Hours: Monday–Saturday, 9:00 AM–5:00 PM
Business Address: The Old Orchard House, Whatley, Frome, Somerset, United Kingdom, BA11 3JU