Refund policy

Last Updated: June 2026

At Aquathy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Non-Refundable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Clearance or sale items
Personalized or custom-made products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item to help resolve the issue quickly.