Shipping policy

Last Updated: 30 August 2026

Thank you for shopping with Aquathy. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, tracking process, and how we handle delivery issues.

SHIPPING DESTINATIONS

We currently deliver orders only within the United Kingdom.

We do not currently offer international delivery. We are also unable to deliver to P.O. Boxes, BFPO addresses, or military bases.

ORDER PROCESSING

Orders are processed within 1–2 business days after payment has been successfully received and verified.

Our order processing hours are Monday to Saturday, 9:00 AM to 5:00 PM.

Orders placed on Sundays or UK public holidays will be processed on the next available business day.

Customers will receive an order confirmation email after successfully placing an order. A separate shipping confirmation email will be sent when the order has been dispatched.

DELIVERY TIME

Standard delivery normally takes 4–6 business days after the order has been dispatched.

Processing time: 1–2 business days.

Transit time: 4–6 business days.

Total estimated delivery time: 5–8 business days.

Sundays and UK public holidays are not included in delivery estimates. Delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays, or circumstances outside our reasonable control.

SHIPPING COST

Aquathy provides free standard shipping on all United Kingdom orders.

There is no minimum order requirement, and customers will not be charged a standard shipping fee during checkout.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation email containing their tracking number and tracking instructions.

Tracking information may take up to 24–48 hours to become active after the parcel has been handed to the delivery carrier.

Customers can also check their shipment through our Track Order page:

https://aquathy.store/apps/track123

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your shipping address, contact us immediately at help@aquathy.store.

We will try to update the address before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Aquathy is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at help@aquathy.store.

We will make a reasonable effort to assist, but an order cannot be changed or cancelled after it has been dispatched.

DELAYED ORDERS

If your order has not arrived by the end of the estimated 5–8 business-day delivery window, please check the tracking information first and then contact our support team.

LOST PACKAGES

If tracking indicates that your package may be lost, contact us as soon as possible.

Aquathy will review the tracking information and work with the delivery carrier to investigate the shipment.

DAMAGED PACKAGES

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging.

If the item is confirmed to be damaged, defective, or incorrect, Aquathy will provide an appropriate resolution according to our Refund Policy.

UNDELIVERABLE OR REFUSED PACKAGES

If a parcel is returned to us because of an incorrect address, failed delivery attempts, or refusal by the recipient, please contact us.

Any reshipping arrangements will be discussed with the customer before the parcel is sent again.

RETURNS AND REFUNDS

Shipping-related returns and refunds are handled according to our Refund Policy:

https://aquathy.store/policies/refund-policy

CONTACT US

Business Name: Aquathy

Support Email: help@aquathy.store

Business Phone: +44 7481 781480

Business Hours: Monday to Saturday, 9:00 AM to 5:00 PM

Business Address:

The Old Orchard House
Whatley
Frome, Somerset
BA11 3JU
United Kingdom