Shipping policy

Last Updated: June 2026

Thank you for shopping with Aquathy. We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are processed during our business hours:

Monday – Saturday, 9:00 AM – 5:00 PM

Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship within the United Kingdom.

Delivery Time

Estimated delivery times:

Standard Shipping: 3–7 business days
Processing Time: 1–3 business days

Total estimated delivery time is 4–10 business days.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Aquathy is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in finding a resolution.